Difference between revisions of "Category:Troubleshooting"

Revision as of 17:31, 17 February 2014

Communications Troubleshooting

My system won’t connect through pc link

Please check the following:

• Are you initiating the PC link connection on your panel?

    a.	*8 -> Installer code 499 -> Installer code 499

• Do you have a firewall? If so make sure DLS has all access.

• Go to ‘Panel Settings'; make sure the correct COM port is selected for PC-Link.

My system won’t connect through SMS

Please check the following:

• Have you enabled gprs through dls on Connect 24? (this is handled by the alarm installer)

• What alarm system are you using?

Certain alarm systems require a different option to be enabled for the SMS communication over DLS Web SA

For example: [382] – toggle option [5] needs to be enabled

• Is your 51004 port open? This may require port forwarding on the internet router towards the IP address of the computer.

• Do you have a firewall? If so make sure DLS has all access.

• Verify the following under the account settings:

    a.	The SIM Number is entered correctly
    b.	The correct GS/IP Installers Code (default CAFÉ)
    c.	Ensure the SMS Autentication is used
    d.	Ensure  the DLS Port is set to 51004 under the SMS connection type

My system won’t connect through IP

Please check the following:

• What alarm system are you using?

Certain alarm systems require a different option to be enabled for the SMS communication over DLS Web SA

For example: [382] – toggle option [5] needs to be enabled

• Do you have a firewall? If so make sure DLS has all access. (Refer to Windows Troubleshooting)

• Is your 51004 port open? This may require port forwarding on the internet router towards the IP address of the computer.

• Verify the following under the account properties:

    a.	The IP Address you are trying to connect to
    b.	The IP Address programmed into the T-Link on the alarm system
    c.	The Subnet mask of the T-Link
    d.	Make sure the T-Link is connected to the network
    e.	Make sure the computer you are using is connected to the same network (if doing a local connection_
    f.	Verify the T-Link module is connected to the Panel correctly

My system won’t connect through PSTN

Please check the following:

• Are you are using Double-Call to connect the panel,

    i.	If yes make sure the option is enabled under the account properties. (Refer to the programming manual associated with the panel)

• Are you using the MD-12 modem or Multi Tech? Go to ‘Panel Settings'and check if the phone number and information provided is correct.